If you have received a product which is defective or otherwise of poor quality (save for direct warranty products which are discussed below), please notify us as soon as reasonably possible after you become aware of the defect or poor quality, but in any event within 6 months after delivery/collection of the product (except in the case of an extended supplier warranty, which is set out below).
You can do so by logging a return on the website, and we will arrange to collect the product from you at no additional charge. Once we have inspected the product and validated your return, we will at your request, repair / replace the product (if such repair is possible / we have the same product in stock to use as a replacement) or credit your account with the purchase price of the product (or refund you if that is your preference). If the repair/replacement takes longer than 21 days, we will confirm if you would like to continue to wait or rather opts to receive a credit/refund.
Where there is no extended supplier warranty period, unfortunately, we cannot facilitate returns that fall outside of the 6-month period.
Where you request a repair/replacement of an Unboxed Deal, reconditioned product, or used product and a repair is not possible, we will assess if there is an alternative replacement Unboxed Deal, reconditioned product, or used product in stock (which is the same product, of the same nature and type, as the one sold), however, if this is not possible, we will credit/refund you.
A direct warranty product is a product for which the relevant manufacturer wishes to manage defective returns itself, directly with the customer, and not through DigitalMall.com. Some examples include Dell, Nespresso, Xbox, and PlayStation products.
Should a direct warranty product be defective or otherwise of poor quality, please notify us and we will provide you with the relevant manufacturer’s contact details. Alternatively, you can notify the relevant manufacturer directly if you already have the appropriate information. The relevant manufacturer will then assist you with their warranty process. However, should you experience any difficulties, please get in touch with DigitalMall.com and we will be happy to assist you where possible.
Damaged or defective Large Appliances items can be returned within 7 days in accordance with our returns policy. After 7 days the supplier will arrange an appropriate time to come and inspect the product and assist you with a possible repair, replacement, or refund. In the event of a refund, this will be facilitated by DigitalMall.com.
Our Customer Service Team will provide you with the supplier details when logging the request.
Outside of these unique circumstances, the same limits and general principles of the standard warranty and extended supplier warranty apply to direct warranty products.