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Digital Mall Group is an outsource partner aimed at facilitating multi-channel commerce,
relationship marketing and customer relationship management.
Our business consists of a number of components that work synergistically to offer
a complete solution or individual components that supplement our client's existing
activities in a digital environment.
Digital Mall was voted the best Online Mall and best Online Retail site for 2000.
Current estimates give Digital Mall approximately 40% of the total business to consumer
e-commerce market in South Africa.
Digital Mall was awarded three Call Centres Africa 2001 Industry Awards (10 July
2001):
1. Best Solution Provider;
2. Best use of Technology in a Contact Centre; and
3. Best Customer Service in a Contact Centre (based on presentation, customer testimonials,
innovation and evidence of delivery).
In September 2002, Digital Mall was awarded the Convergence Age of Innovation Award.
Digital Mall was also a finalist in the 2003 Call Centre Industry Awards and was
nominated as Best Solution Provider. Digital Mall scooped the prestigious and highly
sought-after Judges Award at the sixth annual Call Centre Industry Africa awards
ceremony. The awards, offered by the Call Centre Networking Group of South Africa
(CCNG), honour those businesses and individuals that demonstrate passion, risk,
innovative business models and solutions.
In conclusion, Digital Mall is a medium independent technology partner that ensures
consistency across all communications channels and helps organisations translate
customer feedback into business innovation and return on investment.
The Digital Mall group works closely with each client on a consultancy basis to
design and implement its solution. Below an overview of the offerings that have
been developed [and are proprietary] that can be offered individually or combined
in any permutation.
Products and Services
The Digital Mall offering is made up of:
- Outsourced and co-sourced Call Centre solutions
- Inbound and outbound services including sales, customer and supplier surveys and
mystery shopping
- Online strategies, web development, hosting, maintenance, and the offering of multiple
payment gateways.
- Digital campaign management
- Processing of contacts via all mediums, e.g. telephone, letter, fax and e-mail,
web, IVR, and SMS
- Business Intelligence services including: data mining, regression analysis, detailed
behaviour analysis and trend analysis - information business decisions can be based
on.
- Loyalty Tracking
- 4th party logistics and delivery
- Payment processing and fraud protection services
- Real time payment gateways, reporting tools and database architecture
Digitalmall.com an outsource e-commerce partner for businesses that offers: online
strategies, web development, hosting, maintenance, and multiple payment gateways.
There are obvious advantages of cross selling by businesses to different customers
and multiple purchase options to each client e.g. a client may register once and
apply for multiple loyalty cards and with only one payment and one delivery mechanism.
Virtual Call Centre provides an eCRM, outsourced and co-sourced Call Centre solutions.
Our unique approach to the management of People, Processes and Technology ensures
that we provide an offering that is effective and consistent across all communication
channels.
The Virtual Delivery Company is an e-fulfilment and supply chain innovation - focusing
on 4th party logistics (4PL). Through this company we facilitate the correct delivery
pricing of products (with respect to delivery methods, insurance, delivery tracking,
packaging solutions and reverse logistics).
Digitalise assists organisations in connecting their business with their suppliers,
customers, and the rest of the digital economy. The need for businesses to collaborate
efficiently and swiftly with relevant supply chain partners, using an appropriate
technology solution is the fundamental premise on which this business model is based.
Digitalise has system integration skills that manage the integration of sophisticated
products such as SAP for Makro Retail - allowing direct access to stock availability.
It also provides integration to point of sale applications - such as the Blue line
4 MB EPROM device for Ster Kinekor.
Digitalmall.TV is a joint venture with Infosat (a subsidiary of Sentech, the largest
broadcaster in SA) to deliver Interactive TV commerce solutions. This venture is
currently being developed and built for the 'Open' TV platform. The growing spread
of interactive digital television (IDTV) will introduce another body of users to
Internet services namely, T-Commerce. T-Commerce will allow for commerce interaction
via set-top boxes attached to personal TVs.
For more information on Digital Mall Holding Group visit our corporate site at www.dsg.co.za
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